These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to these terms and conditions we respectfully ask that you please do not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by email at eldhavn@gmail.com leaving your contact details.​

Delivery

Your order will be dispatched within 03 business days from payment being cleared unless otherwise agreed. If an item is momentarily out of stock and delivery times a little longer we will inform you via email.

Returns

We very much hope you will enjoy our products, but we will refund any product you are not happy with – provided it has not been used and is returned in its original condition (including packaging) within 14 days of receipt together with a note explaining the reason for the return. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on it. Please contact us at eldhavn@gmail.com so we can provide you with the return address. We advise you to ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. These conditions do not affect your statutory rights. Please note that we do not cover return expenses.

Damaged Products

If a product you have received from us is damaged please inform us within 24 hours of delivery at eldhavn@gmail.com. In the case of damaged or faulty goods, please email images of the item as evidence. We will reimburse you in full for the cost of the damaged item if the damage directly affects the performance and the aesthetic of the item. For superficial damage in transit, or product performance issues after extended use, we will review on a case by case basis and compensate fairly.​

VAT

Retail prices on the website are inclusive of SWEDISH VAT for EU countries and exclude VAT for non-EU countries.

Account Information

In the course of subscribing to a EldHavn Subscription Box, we will ask you for certain information including your name, email address, mailing address and credit card information (collectively, “Account Information”). Your Account Information must be up-to-date and accurate at all times. You agree that you are solely responsible for the accuracy of your Account Information and the restrict access to your information. EldHavn will not be liable for any loss or damage arising from your failure to comply with this Section. Our Privacy Policy, explains what information we collect from you, how we collect it, how we use it, and how we protect it.

Copyright

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of EldHavn of Sweden AB or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

Special Requests and Customer Care

If you have a special request, require further information about our products, or need advice about your order please email us at eldhavn@gmail.com

We would love to hear from you!

Terms and Conditions